The Reception Team are usually your first point of contact with the surgery.
In order to help you to the best of their ability, they may need to ask a few questions.
Please do not blame the Receptionists if the doctor is running late or if they are unable to offer you just what you want.
Remember, they are trying to do a difficult and demanding job and are often working under extreme pressure.
It is a legal requirement that confidentiality of patients' records is maintained at the highest level by all staff.
Thank you for your understanding.